Item Request for JAX Customers

ETA Expectations

Our office is open Monday - Friday from 9am-5pm MTN time.

• • If you submit your request (during this time frame) in the morning, chances are the product will be visible in the afternoon.
• • If you submit your request in the afternoon, chances are the product will be visible the next business day.

You can select a time frame in the form so we have an idea of the priority of your request.

Please also give us your phone number or e-mail address so we can let you know when the product page has been published.

Find Tips

Perform a find (see below for instructions on how to enter find mode with the device you are using), then type in the product name and click “Enter” / “Return” on your keyboard or “Done” / “Search” / magnifying glass icon on mobile to find where that word / phrase exists on the page.

Desktop: there are 2 ways to enter find mode on your computer.

• a. You can use the keyboard shortcut “CMMD+F” on Mac or “CTRL+F” on PC to enter find mode.
• b. You can also go to “Edit” on the internet browser’s menu and click “Find” OR “Find in this Page” to enter find mode.

iPhone: When using “Safari” on iPhone (you must be at the top of a webpage) click the share icon (appears on the bottom of the screen and looks like an outline of a blue box with an arrow pointing up). The grey icons on the bottom allow you to scroll to the right, click the icon labeled “Find on Page” to enter find mode.

Android: When using “Chrome” on Android (you must be at the top of a webpage) tap the “More” icon (appears on the top right of the page and looks like 3 dots stacked vertically), then choose “Find in Page” to enter find mode.

Best Search Practices

Search Bar: on desktop view, click “Search” to expand the search bar. If you enter the item number or product name and the search does not return the desired results, try to search by brand or by category (this can happen because the search will take longer to update than the page will).

Brand Page: scroll to the bottom of any jaxgoods.com page, and look at our footer links. Click “View All Brands” to navigate to our “Brand Directory” page. You can proceed in one of the following ways:

• a. Click the letter the brand name starts with for auto scroll
• b. Scroll down manually
• c. Perform a find for the brand name (see “Find Tips”).
• • Then click the brand name your item is made by (this will bring you to the brand page the item will be listed on).
• • If there are pages of results click “60” next to “Items per page:” (this will let you see more results).
• • Now perform a find for the product name (see “Find Tips”).

Category Page: our site taxonomy will allow you to search by category. So if you requested a climbing harness, try to look by “Outdoor Gear” > “Climbing” > “Harnesses” this can also be entered into the URL as: "https://www.jaxgoods.com/outdoor-gear-climbing-harnesses"

• • Now perform a find for the product name (see “Find Tips”).

Publish a Product Page

Please fill out the required fields below, and include any optional information if you have it. The more we know the better and faster we can assist, with publishing a product page—that JAX carries—to our website.